In light of the recent situation of novel coronavirus infection, to prevent further spread in the community, delivery service will be temporarily suspended for following locations: all hospitals, clinics, quarantine centres and "buildings in which confirmed cases of novel coronavirus infection have stayed during the symptomatic phase in the past 14 days".
We will implement the new pick up and delivery arrangements as below:
- Courier will only deliver or pickup shipment outside the premises for locations or buildings with confirmed cases of Novel Coronavirus.
- Courier will door release shipment for locations or buildings with Isolation and Self-Quarantine cases.
- Services are now temporarily suspended for locations and buildings with confirmed group infection.
List of concerned “buildings” can be referred to on the Department of Health:
Centre for Health Protection's website: https://www.chp.gov.hk/en/features/102465.html
Latest Situation of Novel Coronavirus Infection in Hong Kong: https://chp-dashboard.geodata.gov.hk/nia/zh.html
Please contact Kerry Express Customer Service for alternative arrangements by 3513 0888 if you have placed orders to mentioned locations.
Please be assured that Kerry Express takes the issue very seriously and has implemented various measures to minimize the risk that our employees in Hong Kong may be exposed to.
The safety of our employees, our customers and the people in the communities we proudly serve is a top priority and we will continue to work with the relevant local authorities to provide service to all areas where and when conditions permit safe access. We are closely monitoring the situation and will take the necessary steps to ensure minimal impact to service.
CLICK HERE to read the terms & conditions of Melvita e-commerce.