Placing an order
1.To review what is available to purchase simply browse the online product catalog.
2.When you have arrived at the item you wish to order, click on "Add To Bag" and then decide your requested quantity.
3.When your order contains the items quantities you wish to purchase, please login to continue the next step or register if it is your first time to make purchase online. You will then be asked to provide us with your shipping and payment (Credit Card) information.
4.Once you have paid via credit card your order will be processed online immediately.
5.Once your credit card details are verified by Global Payments, we can pack your order and deliver it to you. This transaction will appear on your bank statement as a payment to Melvita.

Maximum Purchase Policy
•Maximum 9 pieces for each item.
• Every transaction must not exceed HK$5,000.

Out of stock items
We apologize for the inconvenience this may cause and you cannot order any item marked as out of stock.

•Product prices listed on Melvita Online Boutique are subjected to change without advanced notice.
•VIP bonus points and gifts with purchase at boutique WILL NOT be entitled for Melvita Online Boutique.

Product's Shelf Life
•Basically, our products last for 2 to 3 years while some promotional items may last for 5 to 15 months.
•Products will last for 3 to 12 months after use. Please refer to the "Seal icon" of our products for details.

Forms of payment
Melvita website is pleased to accept the following credit cards as forms of payment:

Payment gateway

•Melvita Hong Kong Online Boutique is set up to take immediate orders online via credit card (MasterCard™, Visa™ and  Alipay™). This transaction will appear on your bank statement as a payment to Melvita.
•All prices on this website are processed in Hong Kong Dollars (HK$).
•All orders are acknowledged at current pricing. We will bill at the price in effect at time the payment is confirmed.

Fraud Protection
In order to protect you as well as ourselves from fraud or other unauthorized or illegal activity, MELVITA screen all orders and reserves the right to withhold or refuse processing any orders due to suspected fraud or unauthorized or illegal activity. MELVITA may request a copy of your credit card statement via email to verify your payment. MELVITA also reserves the right to disable any member accounts or refuse to ship to certain addresses in case of suspected fraud or unauthorized or illegal activity.