We offer the following delivery services:
• Standard Delivery Service (Hong Kong, SAR of China)
• Standard Delivery Service (Macau, SAR of China)
• Standard Delivery Service (Mainland China)*
With the exception of specifically listed promotions on the website, our delivery policy is listed below:
Standard Delivery Service (Hong Kong, SAR of China)
• Free shipping with every order over HK$400 (after discount).
• HK$30 delivery fee will be charged for order below HK$400 (after discount).
Standard Delivery Service (Macau, SAR of China & Mainland China)
• Free shipping with every order over HK$500 (after discount).
• HK$80 delivery fee will be charged for order below HK$500 (after discount).
Forwarders’ Customer Service Hotline
• Kerry Express: +852-3513-0888
* Remark for Mainland China orders
• Since some of the custom authorities may take a relatively long time for customs clearance and inspections for up to 2 - 3 weeks. Please email to email@example.com for assistance.
• Since Mainland China's customs authorities imposed a tighter postal security measures, parcels may be selected for customs clearance randomly and therefore may be subjected to a certain delay on delivery time. Please refer to https://www.customs.gov.cn/publish/portalO/tab399/info231089.htm for details.
• If orders returned to us are due to customer's refusal to pay tax or inability to make import trade declarations, the customer will be responsible for the shipping fees for the return or resending the goods and/or restocking fee for order cancellation. Please refer to "RETURNS POLICY" for details.
• If China order is detained by the customs, please don't submit the supporting documents by yourself. Melvita doesn't make any compensation if any taxes are incurred.
• The forwarders we provided strives to provide quick and efficient delivery service to you but delivery time may vary due to regions of delivery, custom issues, logistic arrangements, weather and public holiday (i.e. Christmas, New Year, Easter, 10.1 Golden Week, etc). The forwarders have no control over and will not be responsible for any delay.
• Goods will need to be signed upon delivery. If the delivery is in vain without someone to sign, a fee of HK$100 will be charged for next delivery requested.
• Melvita will not verify the recipient’s identity and bear no responsibility for this.
• All claims for shortages must be reported to customer service on the day of delivery. You may email to firstname.lastname@example.org or contact Melvita Customer Service Hotlines at +852-2899-4168 if necessary.