SHIPPING OPTIONS

We offer the following delivery services:
• Standard Delivery Service (Hong Kong, SAR of China)
• Standard Delivery Service (Macau, SAR of China)

With the exception of specifically listed promotions on the website, our delivery policy is listed below:

Location Shipping Charge Free delivery service Forwarder Name Tracking Link
Hong Kong SAR HK$30 Order Net value HK$400+ Kerry Express http://hk.kerryexpress.com/track
Macau SAR HK$80 Order Net value HK$500+ Kerry Express http://hk.kerryexpress.com/track

Standard Delivery Service (Hong Kong, SAR of China)
• Free shipping with every order over HK$400 (after discount).
• HK$30 delivery fee will be charged for order below HK$400 (after discount).

Standard Delivery Service (Macau, SAR of China)
• Free shipping with every order over HK$500 (after discount).
• HK$80 delivery fee will be charged for order below HK$500 (after discount).

Forwarders’ Customer Service Hotline
• Kerry Express: +852-3513-0888

Remark
• The forwarders we provided strives to provide quick and efficient delivery service to you but delivery time may vary due to regions of delivery, custom issues, logistic arrangements, weather and public holiday (i.e. Christmas, New Year, Easter, 10.1 Golden Week, etc). The forwarders have no control over and will not be responsible for any delay.
• Goods will need to be signed upon delivery. If the delivery is in vain without someone to sign, a fee of HK$100 will be charged for next delivery requested.
• Melvita will not verify the recipient’s identity and bear no responsibility for this.
• All claims for shortages must be reported to customer service on the day of delivery. You may email to contactus@melvita.hk or contact Melvita Customer Service Hotlines at +852-2899-4168  if necessary.